Support & Contact Policy

Effective Date: 01 Sep 2025
Last Updated: 01 Sep 2025

At Asklepia AI, we are committed to providing reliable support for our Healthcare SaaS Platform (AI Appointment Booking Agent). This policy explains how you can reach us for support, inquiries, or concerns.

1. Support Channels

You can contact us through the following official support channels:

 Email Support

 Website Contact Form
Available at https://asklepiaai.live/contacts/ (recommended for quick inquiries).

 Phone Support (if available)
Call or WhatsApp: +917665427777

2. Support Hours

  • Standard Support: Monday – Saturday, 9:00 AM – 6:00 PM

  • Emergency SaaS Issues (Healthcare Clients): 24/7 critical issue monitoring and response

3. Response Times

We aim to respond to all inquiries within:

  • 24 hours for general inquiries

  • 12 hours for billing or account-related issues

  • 4 hours for urgent technical issues (Healthcare SaaS platform)

4. Self-Help Resources

We provide additional resources to help users:

5. Escalation Policy

If your issue is not resolved through standard support, you may request escalation. Escalated issues are handled by a senior support engineer or a dedicated account manager.

6. Contact for Data Privacy Concerns

If your concern relates to patient data or privacy, please contact our Data Protection Office directly at:
 legal@asklepiaai.live

7. Updates to Support Policy

We may update this Support & Contact Policy to improve service delivery. Updates will be posted on this page with a revised “Last Updated” date.

8. Company Contact Information

Asklepia AI
 Email: support@asklepiaai.live
 Website: www.asklepiaai.live

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