Effective Date: 01 Sep 2025
Last Updated: 01 Sep 2025
At Asklepia AI, we respect your right to privacy and data protection. This Data Deletion Policy explains how users can request the deletion of their personal data from our systems.
This applies to our Healthcare SaaS Platform (AI Appointment Booking Agent with WhatsApp Cloud API).
1. User Data Rights
In compliance with GDPR, HIPAA (where applicable), and other global privacy laws, users have the right to request:
Deletion of their personal data.
Erasure of patient records (for hospitals/clinics using our SaaS platform).
2. How to Request Data Deletion
Users can request data deletion by contacting us at legal@asklepiaai.live with the subject line “Data Deletion Request”.
The request must include:
Full name (or hospital/clinic account name)
Contact details associated with the account
Description of the data to be deleted (e.g., patient records, SaaS account)
3. Data Deletion Process
Once we receive a valid request:
We will verify the requester’s identity to prevent unauthorized deletion.
Data deletion will be initiated within 7 business days of verification.
Data will be permanently erased from our active systems and databases.
Backups may retain encrypted copies for up to 30 days before permanent deletion (for security and compliance).
4. WhatsApp Cloud API Data
For our Healthcare SaaS platform:
Appointment-related messages sent via WhatsApp Cloud API are encrypted and temporarily stored only to complete booking/rescheduling.
Once the appointment is processed, data is either anonymized or securely deleted according to clinic/hospital instructions.
5. Limitations
We may retain certain information if required by:
Legal, regulatory, or contractual obligations
Security, fraud prevention, or audit requirements
6. Contact Us
To exercise your data deletion rights, please contact us:
Asklepia AI – Data Protection Office
Email: legal@asklepiaai.live
Website: www.asklepiaai.live