Effective Date: [01 Sep 2025]
Last Updated: 01 sep 2025]
Asklepia AI (“we,” “our,” or “us”) respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains what information we collect, how we use it, who we share it with, and the measures we take to protect it.
By using our services—including our Healthcare SaaS Platform (AI Appointment Booking Agent)—you agree to the terms outlined in this Privacy Policy.
1. Information We Collect
We may collect the following categories of information:
a) Healthcare SaaS (AI Agent for Hospitals & Clinics):
Patient information (name, phone number, appointment details)
Clinic/hospital staff details (for account setup and access)
Communication data exchanged via WhatsApp Cloud API
b) General Information (All Services):
Website usage data (cookies, analytics, IP address, browser type)
Support inquiries and communications with our team
2. How We Use Information
We use collected data strictly for providing and improving our services:
Healthcare SaaS Services:
Automate appointment booking, rescheduling, and reminders
Enable secure communication through WhatsApp Cloud API
Ensure patients receive timely reminders and confirmations
General Purposes:
Respond to inquiries and provide customer support
Maintain platform security and prevent fraud
Comply with legal, regulatory, and contractual obligations
3. How We Share Information
We do not sell or rent personal information. We may share data only in these cases:
With trusted service providers (e.g., AWS for secure hosting, WhatsApp Cloud API for communication)
With healthcare providers (only for data relevant to their own patients)
When required by law, regulation, or legal process
4. Security & Data Protection
We implement industry-standard practices to protect your data:
End-to-End Encryption: All patient communications via WhatsApp are encrypted
Secure Hosting on AWS: Our SaaS platform is hosted on Amazon Web Services with strict access controls
Access Restrictions: Only authorized hospital/clinic staff and our secure system administrators can access patient data
Data Minimization: We collect only the data necessary to deliver our services
5. Data Retention & Deletion
Patient data is stored for the duration of the hospital/clinic’s subscription and can be deleted upon request
Users may request deletion of their data at any time by contacting us at legal@asklepiaai.live
6. WhatsApp Data
We use WhatsApp Cloud API to send and receive messages for appointment booking, rescheduling, and reminders
We do not use WhatsApp data for any unauthorized purposes such as profiling, reselling, or unrelated marketing
We comply fully with WhatsApp’s Platform Terms and Developer Policies
7. Cookies & Tracking Technologies
Our website may use cookies and analytics tools (such as Google Analytics) to improve user experience and measure performance. Users can manage cookie preferences via their browser settings.
8. Your Rights
Depending on your jurisdiction (e.g., GDPR, CCPA), you may have rights to:
Access the personal data we hold about you
Request correction or deletion of your data
File a complaint with your local data protection authority
Requests can be made by emailing legal@asklepiaai.live
9. International Data Transfers
As we use AWS cloud services, your data may be stored or processed in regions outside your country. We take all necessary measures to ensure international transfers comply with data protection laws.
10. Contact Us
If you have any questions or concerns about this Privacy Policy, please contact us:
Asklepia AI – Data Protection Office
Email: legal@asklepiaai.live
Website: www.asklepiaai.live